Frequently Asked Questions
Everything you need to know about shopping for your home at Dshop.
What are your shipping rates and delivery times?
We offer standard and express shipping across the country. Delivery times typically range from 3-7 business days depending on your location and the size of the item. Large furniture pieces may require additional handling time.
What is your return policy for home decor and furniture?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-refundable.
Do you offer assembly services for large furniture items?
Currently, Dshop provides detailed assembly instructions and all necessary hardware with every purchase. For select metropolitan areas, we can recommend third-party professional assembly services.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to our carrier's website so you can monitor your delivery in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through our financing partners.
Are your products covered by a warranty?
Yes, all Dshop furniture pieces come with a 12-month manufacturer warranty covering structural defects and craftsmanship to ensure your home remains beautiful for years to come.